摘要
目的 探讨运用CICARE沟通模式在儿科护患沟通中的效果。方法 将我院2021年1月-2022年1月80例儿科患儿，双盲随机法分二组。对照组给予常规护理，实验组实施CICARE沟通模式。比较两组患儿配合度、家长满意度。比较儿科护士护患沟通的质量水平、护患纠纷发生率。结果 实验组患儿配合度高于对照组，P＜0.05。实验组家长满意度高于对照组，P＜0.05。实验组儿科护士护患沟通的质量水平（93.78±5.78）分显著高于对照组（86.21±2.21）分，P＜0.05。实验组护患纠纷发生率0.00%显著低于对照组15.00%，P＜0.05。结论 儿科患儿实施CICARE沟通模式效果确切，可提高儿科护士的护患沟通质量水平，并提高患儿配合度和家长的满意度，减少护患纠纷的出现，值得推广。
关键词： CICARE沟通模式；儿科；护患沟通；效果
Abstract
Objective To explore the effect of using CICARE communication model in pediatric nurse-patient communication. Methods: A total of 80 pediatric children in our hospital from January 2021 to January 2022 were divided into two groups by double-blind randomization. The control group was given routine nursing care, while the experimental group was given the CICARE communication mode. The cooperation degree and parent satisfaction of the two groups were compared. To compare the quality level of nurse-patient communication among pediatric nurses and the incidence of nurse-patient disputes. Results: The cooperation degree of the children in the experimental group was higher than that in the control group, P<0.05. Parental satisfaction in the experimental group was higher than that in the control group, P<0.05. The quality level of pediatric nurse-patient communication in the experimental group (93.78±5.78) was significantly higher than that in the control group (86.21±2.21), P<0.05. The incidence of nurse-patient disputes in the experimental group was 0.00%, which was significantly lower than that in the control group (15.00%), P<0.05. Conclusion : The implementation of CICARE communication model in pediatric children is effective, which can improve the quality of nurse-patient communication among pediatric nurses, improve the cooperation of children and parents' satisfaction, and reduce the occurrence of nurse-patient disputes, which is worthy of promotion.
Key words： CICARE Communication Model; Pediatrics; Nurse-Patient Communication; Effect
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