Exploring the Improvement Method of Doctor-patient Communication Strategy Based on Hospital Management
基于医院管理探究医患沟通策略改进方法

摘要

目的 探究基于医院管理改进医患沟通的效果。方法 选择2020年至2021年本院收治的各科患者1000例作为研究对象（观察组），并择取2019年本院收治的各科患者1000例作为参照对象（对照组）。观察组采用改进的医院管理模式，对照组采用传统医院管理模式。比较两组患者治护依从性，并分析两组患者治护期间医务人员的医患沟通得分、共情得分。结果 观察组治护依从性高于对照组（P<0.05）。医务人员观察组患者治护期间医患沟通行为量表、医患沟通态度量表、共情量表得分高于对照组（P<0.05）。结论 基于医院管理改进医患沟通可提高医务人员医患沟通、共情能力，提升患者治护依从性。

Abstract

Objective: To explore the effect of improving doctor-patient communication based on hospital management.
Methods 1000 patients from all departments treated in our hospital from 2020 to 2021 were selected as the study subjects (observation group), and 1000 patients from all departments treated in 2019 were selected as the reference subjects (control group). The observation group adopted a modified hospital management mode, and the control group adopted a traditional hospital management mode. Adherence to treatment was compared between the two groups, and the scores of physician-patient communication and empathy among medical staff during treatment were analyzed in the two groups.
Results treatment compliance was higher in the observation group than in the control group (P < 0.05). The scores of the physician-patient communication behavior scale, the physician-patient communication attitude scale, and the empathy scale during patient care in the observation group of medical staff were higher than those in the control group (P < 0.05).
Conclusion   improving doctor-patient communication based on hospital management can improve the ability of medical staff to communicate and empathy between doctors and patients, and improve patient care adherence.